General

• How do I file a complaint?

Security

• Are my details secure?

Verification

• How do I add Bally Casino to my safe senders list?

• How can I send identification documents?
• Why do I need to send my identification documents?
• Verifying Your Account

Win/Loss & W2G

• How do I request a Win/Loss statement?
• What is a W2G win?
• How do I obtain a W2G?
• Do I have to pay tax on my winnings?

Login Issues

• Forgotten password or locked account
• I'm unable to login, what should I do?
• I am unable to reset my password, what should I do?
• My account has been blocked for 24 hours, what should I do?

Closure

• How do I close my account?
• Apple iOS Account Closure
• Android Account Closure