Your account security is most important to us, and verifying your account is a very simple process!

How can I verify my identity?!

It’s easiest to verify on the Bally Casino mobile app, as it allows you to scan your ID directly from your mobile device’s camera.

Alternatively, you can complete verification from your laptop or desktop computer.

For Mobile App Verification

Step 1: Download the Bally Casino app on your mobile device and log in.

Step 2: Click here on your mobile device.

Step 3: Use your mobile device’s camera to scan your government-issued photo ID.

For Website Verification

Step 1: Log in to Bally Casino on your laptop or desktop computer.

Step 2: Click here to start the verification process.

Step 3: Upload clear photos of your government-issued photo ID.

That’s it! You’ll be playing within 72 hours.

Helpful Tips:

• Confirm your ID is valid and not expired.
• Make sure your entire ID is in-frame.
• Place your ID in front of good lighting to ensure it’s easily readable.

Do I need to send in additional documents?

In isolated instances, you’ll be asked to upload a picture of yourself holding your ID beneath your chin, along with other potential supplementary identification information.

Some things to keep in mind:

• Make sure your head and shoulders are in-frame.
• Avoid sunglasses or hats, and don’t use any filters.
• Great lighting from the front ensures a high-quality picture.

If you need further assistance please contact us via Live Chat or via email at support@pa.ballycasino.com