We offer several awesome promotions on site at any time!
Our Playback is a promotion type which we run on a regular basis which returns a percentage of any Net Loss over the promotional period. When we run a Playback promotion, we'll always let you know the details on our Promotions page, or in the promotional email.
If your total play on a specific game has resulted in a Net Loss on your account, a Playback offer will pay you a certain percentage of this back as a Playback Bonus. A net loss is always defined as the total amount wagered minus the total amount won. For example, if you wager $100 and have game wins of $90, you have a net loss of $10. If you wager $100 and have games wins of $110, you’ve won more than you’ve lost during the promotional period but would not be eligible for a Playback Bonus. You can see the results of any game played in the past 180 days by heading to the Game History on your account.
For example, if you start the day with $50 in your account and at the end of the day, having only played on the promotional game(s), you have $20 in your account, you’ll receive your Playback Bonus as a percentage of the $30 difference. If you start the promotional period with $50 in your account and have $120 by the end of the promotional period, having only played on the promotional game(s), you will receive no Playback Bonus.
Deposits, withdrawals, or play on any game other than the specified game(s), will not be taken into account when calculating your Playback Bonus. If you start the promotional period with $50 in your account, and finish it with $50 or more including any withdrawals (or go on to play the $50 on other games that aren't a part of the promotion) then you will receive no Playback Bonus.
To be eligible for Playback, you must have met the wagering requirements on the specified game, and have had a Net Loss. Your Playback will then be credited to your account within 72 hours after the promotion ends.
For further assistance, please contact our friendly Customer Support Team.