Oh no! Normally, when a member has not received the Referral bonus, it is for one of three reasons:

• Your friend did not enter your username or email address correctly when registering on our site. 
• They have not met the wagering requirement. Please note your friend will need to make a deposit of at least $10.00 and place a wager on any game. 
• Our system detected that the referral is in breach of our Refer a Friend Terms and Conditions. This could be because the referred friend already has an account on Bally Casino. To view our full Refer a Friend Terms and Conditions, please visit our promotions page.

To check the status of all your referrals or for further assistance, please contact our friendly Customer Support Team.