How do I clear Temporary Internet Files and Cookies in the App?
In order to resolve any freezing, disconnection or display errors when playing on your Android or iOS device, it may be beneficial to delete the App and then re-download it. This works similarly to clearing Temporary Internet Files and Cookies on a computer and allows our App to load up completely afresh.
We also recommend checking for any available updates for the app.
If you are still experiencing game play issues, please contact our friendly Customer Support Team.