It's very important to only bet what you can afford and always set yourself sensible limits. You'll enjoy your time on the site more if you stay in control of your gaming. If you find that you are getting into any problems, please contact our Customer Support Team, and we’ll do our best to help and advise you.
We offer a range of tools on the site for you to manage your spending and your session time, including:
Deposit Limits - Deposit Limits - You can set 24 hours, 7 days, and 30 days on the amount you deposit into your Patron Account. This can range from $10 to $10,000 and is available for you to manage your spending. Once you have met your limit, our system will not allow you to deposit anymore until your limit resets. For instructions on how to set this limit, please click here.
Gaming Session Limits - You can also set yourself a Gaming Session Limit so you can control the amount of time you want to play. The limit can range from 20 minutes to 120 minutes per 24 hours. Once you have met your limit, you will be logged out of your account. For more information and instructions on how to set this limit, please click here.
Spend Limits – You can 24 hours, 7 days, and 30 days limits to restrict the amount of your deposited funds that you can risk on the site. This can range from $20 to $5,000 and can help you manage your spending. Once you have met your limit, our system will not allow you to wager any more of your deposited funds until your limit resets. For more information and instructions on how to set this limit, please click here.
Account Cool Off - You can take a break from the site for a minimum of 72 hours. During this time, you won't be able to log in to your Patron Account until the selected period has expired. For instructions on how to set a Cool Off, please click here.
Pennsylvania Gaming Control Board Self-Exclusion Program - You may request to voluntarily exclude access to your online account by signing up for the Pennsylvania Gaming Control Board Self-Exclusion Program. For full details on how to Self-Exclude, please click here.
If you would like any more information about our Responsible Gaming policy and staying in control, you can check our full policy at https://pa.ballycasino.com/responsible-gaming or contact Support via firstname.lastname@example.org or through our Live Chat service.