I have changed my limit, but I still cannot deposit. Why?
Please note limits are set on a 24 hour, 7-day and 30-day basis.
A 24-hour limit reset 24 hours from the exact initial creation time, 7-day and 30-day limits reset in the same manner. For example, if you set a 7-day limit on 01/01/24 at 8:00 a.m. EST your limit will next reset at 01/08/24 at 8:00 EST.
Please note that a decrease in your limit will come into effect immediately, and it will take into consideration any previous deposits made on the day you created the limit. For example, if you deposit $50 and then set a 7-day limit of $100, you will only be able to deposit a further $50 in the following week.
Note: Please be advised that Customer Support cannot override any limits set in place.
If you would like more information about our Responsible Gaming policy and how you can stay in control click here or check our full policy at https://pa.ballycasino.com/responsible-gaming.