You may request to voluntarily exclude access to your online account by enrolling in the Pennsylvania Gaming Control Board Self-Exclusion Program.

Please note, Bally's staff cannot complete or assist in this process for you, as the decision to Self-Exclude is a voluntary choice and this process must be completed by you.

To sign up for the Self-Exclusion program, you must submit an online application using the link below: https://gamingcontrolboard.pa.gov/SelfExclusion/Default.aspx?ReturnUrl=%2fSelfExclusion. 

Please be sure to review the Self-Exclusion Online Enrollment Guide, which will take you step-by-step through the sign-up process and the information required to complete enrollment.

Alternatively, you can schedule an appointment at the Board’s Harrisburg office or at a Pennsylvania casino in person. To make an appointment, contact the Board at (717) 346-8300, Monday through Friday, 7:00 am to 3:30pm or email problemgambling@pa.gov. 

PA Gaming Control Board  

303 Walnut St. 

Commonwealth Tower, 5th Floor 

Harrisburg, PA 17101 

For additional information, please visit the Pennsylvania Gaming Control Board Self-Exclusion Program by clicking here. 

If you use your online account to make a Self-Exclusion request, you may exclude for a period of one (1) year, five (5) years or Lifetime ban. During this time, you will not be able to re-open your account or take part in any games at any iGaming facilities in Pennsylvania. A patron who elects to Self-Exclude will remain on the list until the period expires or submits a request to the Board. Please click here for more information.

If you would like additional information about our Responsible Gaming policy and how you can stay in control, you can click here or check our full policy at https://pa.ballycasino.com/responsible-gaming.