I have changed my stake limit, but still cannot wager above it?
You can change your limit at any time, but any increase or removal of your limit can take up to 24 hours to take effect, as this allows any current limits on your account to complete.
Please note that a decrease in your limit will go into effect immediately. For example, if your maximum Stake Limit is $10 and you choose to lower it to $5, the change will be immediate on your next wager.
However, if you choose to increase or remove a limit, your current limit will need to expire before the increased or removed limit can become effective. For example, if you currently have a maximum Stake Limit of $10 and choose to increase to $12, you will need to wait 24 hours for the new limit to go into effect. You will see a notification pop-up indicating the date and time the new increased limits will become effective.
Note: Please be advised that Customer Support cannot override any limits set in place.
If you would like more information about our Responsible Gaming policy and how you can stay in control, you can click here or check our full policy at https://pa.ballycasino.com/responsible-gaming.